CUSTOMER CARE SPECIALIST

RESPONSIBILITIES

• Providing the highest standard of support to our customers
• Ensuring reliable and timely responses to customers’ inquiries
• Coordinating information exchange between customers and support teams
• Developing the knowledge base
• Analysis and reporting customers’ inquiries

REQUIREMENTS

• A minimum of 2 years of experience in a similar position (Customer Care Specialist / Customer Support)
• Excellent interpersonal and communication skills
• Fluency in spoken and written English
• Analytical, problem-solving mindset
• Ability to work in an interdisciplinary team
• Ability to work independently
• Very good organizational skills

ADDITIONAL ASSETS

• Experienceto work in an international environment
• Experience in the implementation of systems, applications, devices
• Experience with case tracking and management systems
• Interest in advanced technologies

WE OFFER

• The opportunity to work in an interdisciplinary team formed by people with a passion
• Attractive terms and conditions of employment
• An incentive package of non-wage benefits