CUSTOMER SUPPORT LEADER

Reference number: 202202002

YOUR ROLE WILL BE TO:

  • Ensure the highest quality of customer support
  • Develop a company’s knowledge database for relevant customer support information
  • Ensure that customers’ queries are handled in a timely and accurate way
  • Coordinate information flow between supported customers and our relevant teams
  • Analyze and report customers’ queries

 

WHAT WE NEED FROM YOU:

  • Proven experience as a customer support leader
  • Excellent interpersonal skills
  • Proficiency in English in writing and speaking
  • Ability to work in a highly technical environment
  • Analytical, problem-solving thinking
  • Quality-oriented work organization
  • Teamwork skills

 

ADDITIONAL ASSETS:

  • Basics of programming languages
  • Experience with issue tracking systems
  • Communicative German language
  • Interest in the high technology

 

WHAT WE OFFER:

  • Great opportunity to work in an engaged interdisciplinary team
  • Participation in the development of the globally unique high-end technology solutions
  • Attractive terms of employment
  • Package of benefits
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